Enterprise & E-Commerce Search Consulting

When search works well, people find what they're looking for and act on it. We help e-commerce stores, large websites, and enterprise content systems build search that connects users to the right result — and keeps them moving.

Our Approach

What We Offer

We work across the full spectrum of search — from platform selection and index tuning to UI improvements and ongoing measurement. Whether you need a strategic assessment or implementation support, we meet you where you are.

  • Platform evaluation and selection
  • Relevance tuning and zero-results analysis
  • Faceted navigation and filtering strategy
  • Custom search UI improvements
  • Search analytics setup and insights
  • Implementation planning and support

E-Commerce Search Optimization

For e-commerce, search is often the deciding factor between a sale and a lost customer. We help improve search across your product catalog so users find what they need, fast.

  • Fine-tune relevance and ranking to show the right products first
  • Reduce zero-result queries and improve fallback suggestions
  • Optimize filters and sorting options for better usability
  • Track search exit rate and conversion from search to improve over time
  • Identify the revenue impact of search changes and tie improvements to conversion rate

We've worked with large catalogs, custom product data, and platforms like Algolia, Elastic, and Coveo.

Search for Large Websites

For organizations managing thousands of articles, documents, or data records, search is how users navigate. When it fails, they give up — or call support. We've built and improved search across large content ecosystems, including medical journals and association member platforms.

  • Consolidate and index content from multiple sources and platforms
  • Improve content discoverability with semantic relevance tuning
  • Design filters by topic, date, format, or other key facets
  • Add permission-aware results to secure sensitive data
  • Build dashboards to monitor and improve search behavior
  • Improve intranet and knowledge base search so employees and members find what they need without opening a support ticket

If users can't find it, it might as well not exist. We make sure your most valuable content is accessible and relevant.

Search Quality & Relevance Testing

The most common search problem isn't missing results — it's the wrong results ranking first. Relevance evaluation is how we measure whether your search engine is returning the right things for the right queries, and how we fix it when it isn't.

Relevance Assessment

We evaluate your top queries against their results, grading relevance and identifying where ranking logic is failing users.

Ranking Configuration & Testing

Boosting rules, field weights, and custom ranking — we test configuration changes against real query sets before rolling them out.

Ongoing Quality Monitoring

Search quality degrades over time as content changes. We set up monitoring and review cadences to catch regressions before users notice.

Search Analytics & Measurement

We set up dashboards and reporting to track how search performs across your site — and use that data to guide ongoing improvements.

  • Search exit rate
  • Search-to-conversion rate
  • Zero-result queries
  • High-refinement searches
  • Click position from search
  • Trending & top queries
  • Revenue attributed to search
  • Engagement after search

Platforms We Work With

We're platform-neutral — we help you choose the best tool or improve what you already have.

  • Algolia
  • Elasticsearch & OpenSearch
  • Apache Solr
  • Coveo
  • Google Search Appliance
  • Adobe Search & Promote
  • Custom or homegrown solutions

Why Garrett Digital

Deep Enterprise Experience

15+ years leading enterprise search at the American Academy of Family Physicians (AAFP), including AAFP Journals, and across dozens of other websites and apps.

Technical Depth

Deep knowledge of ranking logic, index tuning, and relevance testing across platforms.

Search Across Sectors

We've improved search for medical journals, product catalogs, member platforms, and B2B content libraries. Different domains, the same discipline.

Clear Communication

We explain what we're doing and why, keep stakeholders informed, and don't oversell what search can and can't do.

Improve Your Website Search

Ready to make search a powerful tool for sales, support, or content discovery? Let's discuss your site and platform.